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Surgery Connect is a suite of five services that run alongside existing communications infrastructure to improve communication paths between patients and staff. The services run on the network and can be managed via the Internet. This means low cost of implementation and ownership, minimal training requirement and high resilience.
Each Surgery Connect service can operate in isolation, integrated with others or exchanging data with third party systems through the SC API.
Communications Services for 21st Century Health Services.
Connecting Patients with Health Professionals
Ensure patients get through to your Surgery first time with calls handled efficiently by Surgery Connect’s comprehensive Hosted PBX, significantly improving Patient communication.
Surgeries can be linked enabling calls to be taken by a single branch when other branches are closed. Also patients can be directed to an Out of Hours service using our highly flexible easy to use online administration.
Patient Communication
Surgery Connect provides a sophisticated set of PBX style and call management features such as Call Queuing, ACD, Voicemail and Call Recording which allow Practice Managers to greatly improve the phone system without any financial overheads other than an attractive ‘Value for Money’ fixed rental agreement.
Surgery Connect InCall
Manage inbound patient calls – direct, prioritize and queue.
Surgery Connect incorporates the PhonePresence Virtual PBX system with adaptations specific to the Medical Industry. For information on the comprehensive features offered by InCall please click here.
Surgery Connect Appointment Reminders
Reminder and response system for appointments and medication using SMS and voice calls.
Surgery Connect can include an Appointment Reminder service. Surgery Connect Appointment Reminders allows Practice Managers to keep patients informed about upcoming appointments via SMS, Voice and Email. Patients have the option of confirming or rescheduling their appointment. Appointment Reminders can also be used as a marketing tool keeping patients up to date with Practice activities. For comprehensive information on the features offered by Surgery Connect Appointment Reminders please click here.
Surgery Connect Noticeboard
Telephone information services for patients.
Surgery Connect uses the Voicebank Phone-in Noticeboard service to help reduce the level of incoming calls by providing patients easily accessible practice and medical information 24 hours a day. Visit the Voicebank site.
Surgery Connect Messaging
Voicemail and unified messaging to exchange confidential messages between patients and staff.
Surgery Connect Alert
Emergency notification to groups or individuals by voice call and SMS.
| All the above have common attributes: |  |
Secure | |
Resilient | |
Integrated |
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Auditable | |
Cost Effective | |||
General Practice Efficiency
Surgery Connect can be applied to any area of the medical services industry such as GPs, Dentists, Medical Specialists, Osteopaths, Dieticians, Naturopaths, Podiatrists and Sports Physicians. Improvements in patient communications will reduce practice costs and enhance patient satisfaction.
Surgery Connect Overview
X-on
Surgery Connect is designed, operated and maintained by X-on, a UK and Australian specialist in outsourced communications services.
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Incorporated for 19 Years creating voice and data communications solutions |
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8 Years specializing in outsourced network hosted solutions |
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Processes over 35,000,000 SMS Annually |
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Processes over 25,000,000 Call Minutes Annually |
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Clients include over 60% of UK Blue Light services |
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Customers in health sector include patient care, pharmacology |
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Multi-site hosted with direct connections to major network operators |
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A technology company with a flexible approach to systems integration and support |
Try Surgery Connect with No Obligation
| "Highly convenient, time saving, and makes communication simple between hospital and patients and their families at home. Families respond to it readily as most people are very familiar with texting these days. I would highly recommend it to other health care professionals. We hope to be able to improve our communication particularly with teenagers by using this system." Sister Julie Flett, Paediatric Cardiac Transplant Liaison Sister, Freeman Hospital, Newcastle upon Tyne. |
The nature of an outsourced service is that you can test it for yourself without the disruption of an installation or change to the way you handle your existing traffic.
Please contact our Sales Team on 1300 110 330 or via the Contact Form to discuss your specific Practice requirements or to set up a trial account.
Surgery Connect Benefits
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Low Cost Telephone System which improves Patient Communication |
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Ability to Divert Patient Calls during Out-of-Hours Surgery |
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Linked Surgeries allow a single branch to cover Branch Closures |
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Practice Management Control over all aspects of Call Management |
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Easy to use and Flexible Online Administration System |
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Zero Cost of Ownership and Reduced cost of Line Rental and Call Minutes |
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Helpful, Friendly and Reliable Surgery Connect Support Team |
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Integration of Appointment Reminder System |
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Online Customer Survey for QOF Points Fulfilment |
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Migration path to VoIP |
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No need for step upgrades when adding Lines, Numbers, Users or Features |
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No add-on devices required for Voicemail, IVR, Call Recording, Management |